Terms & Conditions

1. Acceptance of Terms

By creating an account or using Nebula, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. These terms apply to all users including interior designers, studio owners, and team members.

2. Description of Services

Nebula is a SaaS quotation platform designed for interior designers. It enables you to:

• Create, manage, and send professional quotations to clients
• Generate branded PDF documents with GST/HSN support
• Manage client relationships via the Client Hub
• Use AI-powered features (Narratives, Scan) on eligible plans
• Collaborate with team members based on your plan's seat limit

Nebula is provided by Ara IT Solutions, Chennai. Features and availability may vary by plan.

3. User Accounts

You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

• Accounts are personal and non-transferable
• Team seats are governed by your active plan limits
• Simultaneous sessions exceeding plan limits may result in automatic sign-out of older sessions
• You must notify us immediately of any unauthorised access

4. Payments & Subscriptions

Nebula operates on a monthly subscription model. All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.

• Billing: Subscriptions are billed monthly in advance
• Upgrades: Plan upgrades take effect immediately; you are billed the new rate from the next cycle
• Cancellation: You may cancel at any time; access continues until the end of your billing period
• Refunds: Refunds are at the sole discretion of Nebula support
• Promotional pricing: Summer Special and limited-time offers are subject to availability and may change without notice

5. Your Content

You retain ownership of all quotation data, client information, and content you create in Nebula. By using the platform, you grant Nebula a limited licence to store and process your content solely to deliver the service.

You are solely responsible for ensuring your content does not violate any applicable law or third-party rights.

6. Intellectual Property

All software, design, branding, and technology powering Nebula is the exclusive property of Ara IT Solutions. You may not copy, modify, distribute, or reverse-engineer any part of the platform.

Nebula's name, logo, and product identity are registered trademarks. Unauthorised use is prohibited.

7. Prohibited Use

You agree not to:

• Use the platform for unlawful purposes or to transmit harmful content
• Attempt to gain unauthorised access to other accounts or systems
• Scrape, copy, or redistribute platform data or features
• Share your account credentials with users outside your plan's seat limit
• Circumvent quota limits, trial restrictions, or access controls
• Use AI features to generate content that is false, defamatory, or misleading to clients

8. Privacy & Data

We collect only the data necessary to operate the service — account details, usage logs, and quotation data you create. We do not sell your data to third parties.

Data is stored on secure servers in India. By using Nebula, you consent to this storage and processing in accordance with applicable Indian data protection law.

9. Limitation of Liability

Nebula is provided "as is" without warranty of any kind. To the maximum extent permitted by law, Ara IT Solutions is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.

Our total liability in any case is limited to the amount you paid for the service in the three months preceding the claim.

10. Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, engage in fraudulent activity, or fail to maintain payments.

Upon termination, your data will be retained for 30 days after which it may be permanently deleted. You may request an export of your data before termination.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

12. Contact Us

By accessing or using Nebula, you agree to be bound by the terms.For questions about these Terms, contact us:

• Email: support@araitsolutions.com
• Company: Ara IT Solutions, Chennai, Tamil Nadu, India
• Platform: nebula.araitsolutions.com